Knit designer and Author (farmer, mother, TV guest, etc,) Kristin Nicholas wrote a great post yesterday about one of the lesser known sides of Crochet/knit design: Customer Service. If you get the chance to get over to her blog www.Getting-Stitched-On-The-Farm.blogspot.com and read this post. Kristin is also the 'Knitting Pro' on Knit and Crochet Today show on PBS. I really enjoy her blog and I'm a 'follower'. Hopefully, I will meet her this weekend at TNNA.